User Safety

Jumbuck Human Moderators provide 24 hour a day seven day a week human supervision of chat room and community conduct and carry out a combination of 'policing' and user education in order to keep chat rooms and community services safe as well as fun. Jumbuck conducts Moderator recruitment in accordance with the Good Practice Guidance for the Moderation of Interactive Services for Children provided by the Home Office Task Force on Child Protection on the Internet and also maintains internal Safety Measures Compliance Plans for chat related services in accord with the recent Australian Communications and Media Authority premium chat services regulations.

Jumbuck actively liaises with government regulatory institutions in Australia such as the Australian Communications and Media Authority. Internationally Jumbuck has contributed to select government reviews on mobile content regulation, and has assisted customers in dealing with various groups on relevant moderation and content issues. Jumbuck contributes to CTIA (USA) industry forums and initiatives on Mobile Content Standards and actively keeps up to date with the Virtual Global Taskforce.

Jumbuck also keeps up to date with the Home Office Task Force on Child Protection on the Internet (UK) and has a working relationship with the Internet Watch Foundation, www.iwf.org.uk, to implement IWF image guideline standards in Jumbuck Services in the United Kingdom.

Chat Safety Tips for Parents

As mobiles move to more web based features and are becoming more 'feature rich' the safety issues around internet usage must be applied to mobile phone use. Mobile telephones are generally 'always on' and kept on the person, making usage difficult to supervise. It is therefore essential that you talk to your children about the potential dangers of online chat rooms and make sure that they are aware of the rules that will ensure their safety.

It is also important for parents to understand what the recommended minimum age is for a mobile chat room, and to advise their children accordingly.

The main danger for children is potential contact from someone in the chat room who may wish to harm them. Stranger Danger has never been more relevant.

Jumbuck does offer mobile carriers the ability to have their chat service moderated, and this certainly lessens the danger. All Jumbuck chat services have an electronic filter that censors certain words and numbers from ever being posted in the chat room. It is important, however, that children are aware of the potential dangers that chat rooms generally pose, and Jumbuck's simple Chat Tips should always be remembered when using any chat service, whether it be online or on mobile:

Chat Tips and Safety

Jumbuck's chat services are all about communicating, meeting new people from around the world in the mobile web and having FUN! At the same time, there are a few things you should remember to help make the chat rooms friendly and safe.

Please Note: Chat Tips & Safety information is also available within our chat services in the Help Menu. End Chat Session and Report Another User functions are also available within Jumbuck's chat services.

Be careful who you trust online, and don't believe everything you are told. Remember that online friends are really strangers and may not be who they say they are no matter how long you have been talking to them. It's very easy for people to play different roles when they are in a chat room.
Chat Friends are for Chat Rooms.
Don't give out personal information when chatting online. Many chat users will ask you for your ASL or Age, Sex, Location. When asked be very careful about how much information you give. Remember that you are chatting to people you have never met and are not always who they say they are. Give a general location such as the city or country you live in. Never mention specific locations such as street, school, workplace, train station or even a sporting team you play in. Remember that you are in charge.
Never give out your mobile number or email address to anyone. Though you may want to give out your mobile or phone number to someone you are getting on well with, please remember that you don't know them and everyone else in the room will see your details. If you wish to chat to someone privately, choose a one to one chat which you can leave at any stage if you don't feel comfortable.
Profiles must never include any personal information that would allow another user to contact you.Never include your full name, address, telephone number, mobile number, private email address bus or train route, workplace, school, and other personal information.
Use a nickname, not your real name. Don't ever give out your full name. Don't use nicknames that are going to attract the wrong type of attention.
Leave an unpleasant situation in a chat room simply by logging out. Remember don't feel pressured or bullied in a chat room. You have the ability to change your username, your chat partner or the chat room you are in at any stage.
Pick the right room. Chat has a variety of different rooms so that you can find people with similar interests who want to chat. If you don't feel comfortable with the chat topic in a room at any stage, choose to leave.
Look out for your online friends and take action if you think that they are at risk.
Tell your parent, carer or contact Jumbuck via the customer support form if someone or something makes you feel uncomfortable or worried. Have fun. Jumbuck's chat services are about having fun and communicating. Relax and enjoy meeting new people, just remember to use your common sense while doing so!

Monitoring Guidelines for Carrier Customers

Introduction:- Jumbuck uses moderation to help ensure a clean and safer service for users; this involves filtering and moderation nicknames messages. However Jumbuck Entertainment Ltd and the Carrier do not guarantee that the Services are or will be clean and/or safe for users. The filter removes common profanities and most numeric characters. Your network provider and Jumbuck do not endorse or take responsibility for any opinions expressed by You or for the content of any messages posted or received by You within the Power Chat service. We will not be liable for any loss or damage incurred by you due to your use of the Services.

User Responsibilities

By posting or attempting to post any information through the Service(s), including Nicknames, you as a user agree that you will not post, or facilitate distribution of any text or other information -- that: - is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, contains explicit or graphic descriptions or accounts of violence or sexual acts (Including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals);

Makes reference to pornographic or illegal acts including child abuse or child pornography, adult material that breaches any applicable law or contains criminally racist material or reference to acts of Rape, Bestiality, Necrophilia or Scat;
makes reference to Terrorist or Extremist Organisations;
that appears to pose a threat to national security;
makes reference to Drug use, distribution or abuse;
makes reference to Self-Harm or Suicide;
that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
that infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any person;
that constitutes unauthorized or unsolicited advertising, junk or bulk messages ("spamming") or any other form of unauthorized solicitation, or any form of lottery or gambling;
that attempts to obtain unauthorized access to any data or other information of any person; or
that impersonates any person or entity, including any employee or representative of Carrier.

You agree that you must not:

disclose your personal details, such as name, address, telephone number, email or home, workplace or school zip code, or any other such personal information;
attempt to meet someone in person, having being introduced to that person through the Service;
use the Service for commercial gain;
harvest, mine, or collect information about users or use such information for the purpose of transmitting or facilitating transmission of unsolicited bulk electronic e-mail or communications; or knowingly solicit or collect personal or sensitive information.

Monitoring

Jumbuck moderation seeks to enforce the above users responsibilities and we RESERVE THE RIGHT AT OUR SOLE INDIVIDUAL DISCRETION to delete messages, issue warnings or BAN users, either temporarily or permanently, who post messages, which contain the type(s) of information and/or cover the type of activity stated above. We also reserve the right to screen, moderate, patrol, and edit the content posted by users that may be available on or through the Service. We have the right at our sole individual discretion to remove any content that does not comply or may not comply, with the User Terms and Conditions or the Terms of Use or is otherwise harmful, objectionable, or inaccurate. However, we are not responsible for any failure or delay in removing such content. Note that we do not claim ownership of the content you post to the Service but the Carrier and Jumbuck may quote or reproduce your content in full or in part.

www.iwf.org.uk

Click here for the Virtual Global Taskforce